FAQs. Get a Clear picture of what we do.

FREQUENTLY ASKED QUESTIONS

  1. Do you just clean houses?
  2. I have a small terraced house, would you clean this?
  3. Why are we using this new system of window cleaning?
  4. Will the new system clean my windows as well as the old method?
  5. Why are my windows left wet?
  6. What difference will I notice having my windows cleaned with H2O pure water?
  7. Can you clean the window above my conservatory?
  8. Are you reliable?
  9. Will you call at the same time?
  10. Do you do one off cleans?
  11. We do not want our windows cleaned this time around
  12. How much will it cost to clean my windows?
  13. What hours do you work?
  14. Do I need to be in when my windows are cleaned?
  15. Do you still clean windows in the rain?
  16. Do you offer a guarantee?
Do you just clean houses?
A: No, we clean just about anything up to a height of 65ft.
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I have a small terraced house, would you clean this?
A: No, we used to but found that smaller houses were just not cost effective. We clean minimum size - 3 bedroom semi detached house upwards, with a minimum charge of £5.50 every 2 weeks.
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Why are we using this new system of window cleaning?
A: Window cleaning is inherently dangerous and there are up to 7 deaths per year. Because of this window cleaners have new regulations with regards to working at height. The window cleaning industry has addressed safe working practices, this is why the UK's leading window cleaning companies all use the advanced "Reach and Wash Systems"
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Will the new system clean my windows as well as the old method?
A: Yes. Water fed pole window cleaning is better than conventional methods. It will not leave runs on your glass or dirty window sills, producing a better cleaning result. We clean the full window not just the glass!
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Why are my windows left wet?
A: When you are having your windows cleaned with the reach and wash it use's laboratory grade pure H20, so when the windows and frames have been scrubbed, washed and rinsed, no residue or dirt is left and the H20 dries to a natural finish.
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What difference will I notice having my windows cleaned with H2O pure water?
A: There is a bedding in period, because the fine jets of H20 used on the windows and frames are cleaned right into every corner. As a result of this, the first 2-3 cleans you may notice a small amount of residue remaining. This runs from the dirty frames and we please ask you to be patient as this is unfortunately unavoidable. Once the frames are cleaned 2-3 times and the bedding period passed the new method will actually clean to a better standard than before.
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Can you clean the window above my conservatory?
A: Yes we can clean all windows above conservatorys and your velux roof windows. We can also clean over obstacles such as pitched roofs.
Are you reliable?
A: Yes we are reliable. We will always clean your windows at the agreed frequency, except in extremely bad weather conditions.
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Will you call at the same time?
A: Yes we endeavour to call at the same time, depending on the variations in the weather conditions. What we can promise is that you will have a very regular and professional window cleaning service all year round.
Commercial customers have a choice of frequency - Daily, weekly, fortnightly, monthly and quarterly to suit their business requirements.
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Do you do one off cleans?
A: Yes but only on industrial or commercial work. We only take on domestic customers who want regular window cleaning.
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We do not want our windows cleaned this time around
A: If we come to clean your windows and you say ‘Not this time’ we will remove you from our list. The only time we would miss cleaning your windows at the agreed frequency would be if you had notified us in advance, or you were moving house.
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How much will it cost to clean my windows?
A: We will endeavor to give you a rough estimate over the phone after asking you some information regarding your property but we can only give you the actual price once we have seen the property in question.
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What hours do you work?
A: We work Monday - Friday 7AM - 4PM. Also Saturday Mornings.
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Do I need to be in when my windows are cleaned?
A: No. You do not need to be at home when we clean your windows. We will put a note through your door to tell you your windows were cleaned today.
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Do you still clean windows in the rain?
A: Yes we still clean them in the rain. We have staff and they need to be paid, I would have no staff if I did not pay them when it rained. I would also be breaking employment law. There will be times when we have to clean your windows in the rain and I hope you understand this.
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Do you offer a guarantee?
A: Yes. If within 24 hours there is any problems with our workmanship, please give us a call and we will rectify this free of charge.
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